Srinagar: A customer has approached the court of law against a car dealer in Srinagar after purchasing a defective brand-new car from a renowned car dealer in Srinagar.
The petitioner through his counsel has petitioned that he purchased a brand car [Wagon R VXI, superior white color] in June this year and within a month the vehicle exhibited significant mechanical problems, greatly impacting its performance and safety standards.
The petitioner has said that when he brought the issue to the notice of the Managing Director of the firm and he entrusted the task to his mechanic, however, the defect remained intact. The petitioner has said that he objected when the shocker of his new brand car was replaced by another shocker to overcome the noise created by the vehicle.
“It’s simply a fraud case. I was cheated even after paying a handsome amount.”
The petitioner told the news agency Kashmir News Trust that he had written an email to the MD, informing him that the product delivered does not meet acceptable quality standards upon purchase and poses a potential risk to his safety on the road. “the firm was trying to buy the time, every day asking me to wait for the settlement and when I felt the company was not serious, I was left with no option but to knock at the doors of Consumer Court,” the customer said.
He hoped that he would get justice and his action would at least create awareness among those wishing to buy new vehicles.
“It was better for me to buy a second-hand vehicle than the fresh one from a renowned firm which cares a fig for the customers,” he said. [KNT]
