‘Welcome to Jio; disruptive services, broken wires’
By: Sameer Lone
Srinagar: Country’s largest Telecom Service Provider, Jio Telecom seems to be buried under a few inches of snow in Kashmir. The giant service provider has left its customers anguished due to its poor internet services. Also, the company’s field staff too has vanished into thin air.
Once known for better internet and customer services that fetched them a wide base of customers, Mukesh Ambani owned telecom giant is grappling to fix its damaged infrastructure, leaving a wide base of Jio users high and dry.
“After the snowfall in the first week of March, Jio services have become worse. We fail to understand what has happened. When we call their customer executives, they assure a field staff would turn in 24 hours, but to no avail. No one turns up to fix the problem. Jio seems to have taken its customers for granted,” said an aggrieved Jio Fibre Consumer.
He said, “Many broadband connections in Saria Bala and adjoin areas have not been working for the past many days. The complaints to restore the services are falling flat as the executives of the company just provide lip service. Their ground staff seems helpless and ill equipped as they are unable to fix the complaints.”
The Jio head office at Rajbagh here is being thronged by their subscribers to know the reason about the failure of the company to repair the broken and fallen lines, especially the much hyped Jio Fibre connections.
The subscribers alleged that the Jio staff has also become too lackadaisical to customer complaints, leaving thousands of its customers in lurch.
“Wherever, the Jio Fibre connections are working the internet speed is too low. It takes an hour to load a page and then it gets disconnected. When we share the pathetic story with Jio customer care, their response is quick. They assure a technician will be deployed to fix the problem. But no one turns up to repair the faults,” said Mohammad Maqbool, an aggrieved customer. “Even if someone turns up to attend the complaint, he expresses his helplessness and leaves without fixing it up,” Maqbool added.
Another customer, Nisar Ahmad, said that even after escalating a request on social media no one responded.
Most of the Jio customers said that they have a valid reason to be anguished over the poor services they have to live with.
“The service is quickly withdrawn when the subscription expires and is made available only upon the next recharge,” said Zahid Wani, who runs a shop.
The poor Internet services coupled with frequent call drops on mobile phones have irked the Jio users.
“We live in the Internet age. Every transaction is done through the internet. Most of the business activities depend on internet services but… Jio has failed us,” said Sajjad Ahmed.
The Jio executives whom Precious Kashmir tried to contact to seek their version about the complaints of the customers had no answers except “we are looking into it.” Many of them even didn’t pick up the phone.
