By: Sameer Lone
Srinagar: As the Kashmir valley is all set to enter into the harshest phase of winters locally called Chilai-e-Kalan starting Dec 21, the Jammu and Kashmir government has come up with an ultra-responsive system to deal with any electricity related public grievances.
The government has come up with a 24*7 call center which will be available in all interfaces like Web, App and IVR. The move is aimed to discourage public protests used to be often seen during winters in the past.
“We have established dedicated helpline numbers for the purpose. People can call anytime through web interface, App or a normal call to register their grievances,” said a senior official in the Civil Secretariat.
The Kashmir Power Development Corporation Limited (KPDCL), the department dealing with the distribution and maintenance of electricity infrastructure in Kashmir, has constituted Swift Restoration teams (SRTs) at all the sub divisional offices.
Faults on power infrastructure are being attended by SRTs, said a senior most officer in the Civil Secretariat, adding, the SRTs will be a first respondent to any public complaint vis-a-vis power outage, breakdown of infrastructure.
“The SRTs have been framed so that people don’t have to face problems in chilling winters. A large number of power transformers have also been made available at sub-divisional levels to meet any kind of problems,” he said.
He said such a system has been put in place for the first time since people in Kashmir valley had a bitter experience of power outages during winters in the past.
The consumers can register their grievances through phone numbers: 6006613056, 6006613057, 6006613058, 6006613059, 6006613060.
Meanwhile, people on social media platforms have hailed the work of the government for improving electricity infrastructure and power supply in both metered and non-metered areas.