Kupwara, Sep 26: From past over 8 months, a customer is wandering from pillar to post to get his hard earned money back from the bank.
A Jammu Kashmir Bank customer from North Kashmir’s Kupwara district went to SBI ATM in Kralpora Kupwara on 7 January 2020 to make a transaction of Rs 3,000 but the machine didn’t dispense the cash and yet the amount was debited from his bank account.
“I don’t know whether it happened due to machine malfunction or was it an ATM fraud. What I know is that I filed a complaint on 9 January at JK Bank Kralpora Branch, where the concerned official said that it will be sent to State Bank of India and the amount will get credited in my account. Over 8 months have expired, neither JK Bank cares nor SBI gives a damn to my grievance,” said JK Bank customer Ajaz Ahmed Khan from Kralpora told KNT.
“Who will refund my debited money,” he questioned. “After completing all formalities, JK Bank told me that SBI will refund my money to my account within 7 working days. JK Bank tells me they have sent my complaint to SBI while SBI claims they didn’t receive any such complaint from JK Bank. I fail to understand who is lying and who is telling the truth,” Khan said.
SBI Head for Baramulla Muhammad Umar told Kashmir News Trust that they haven’t received any such complaint from JK Bank. He said the affected customer deserves compensation under RBI rules for the alleged negligence committed by JK Bank as the account holder is their customer.
Branch Manager JK Bank Kralpora expressed surprise over the issue and requested to forward the cell number of the victim customer, which was done. (KNT)