Srinagar, Jun 22: In order to improve customer service, the department of Tourism Kashmir held a 3-day orientation programme for its officials aimed at skill enhancement and personality development.
The officials from other departments, including S K International Conference Centre (SKICC), Royal Springs Golf Course (RSGC), and Jammu and Kashmir Tourist Development Corporation (JKTDC) also participated, got benefited from this orientation programme where professional trainers of national repute imparted training, a tourism spokesperson said.
He said the main emphasis was laid on their communications skills, body language, values and etiquettes of the staff mostly posted at its Tourist Reception Centre who receive tourists and handle their enquiries.
“The participants were taught how to receive calls on helpline numbers from tourists and visitors, maintain a proper log of the enquiries and do a follow up those enquires so that tourists receive every sort of assistance in a cordial manner,” he said, adding the training focused on each participant in role plays to give them the feel of the best practices in tourism sector.
He said seeing the success of the programme, the department has decided to conduct more such programme aimed at skill enhancement and personality development.
Director Tourism Kashmir Mahmood A Shah said that the orientation programme was conducted so that the officials give better and improve quality of works.
“The orientation programmes are necessary so that the officials learn and develop pleasing personality so that they have better dealings with the visitors and give them better experience at TRC. The programme was also aimed at training them to develop good relations with visitors and other organizations associated with the department,” the Director Tourism said.
He said they would continue such programs aimed at developing confidence of the staff and bring efficiency in the works of the department.