Srinagar, Nov 10: The District Consumer Forum (DCF), Srinagar, has directed Indigo Airlines to pay Rs 47,000 to a passenger who lost his luggage during Delhi to Srinagar travel five years ago.
The Airlines has been directed to pay the amount within one month failing which, the amounts shall carry interest at the rate of 12 per cent from the date of default till actual payment made to passenger, the DCF in the order said.
According to case history a passenger Hakeem Muhammad Sarwar of Nalbandpora, Safa Kadal in the down town filed a complaint before the DCF (Principal District and Sessions Judge) in 2012 that one of his luggages got missing while travelling in Indigo flight from Delhi to Srinagar on January 12, 2012.
However, after landing at Srinagar Airport, Hakeem could not found one of his suit case comprising the luggage carrying some clothes and valuables. He alleged that despite repeated requests, the Airlines failed to return his missing baggage.
After examining the evidence and witnesses and hearing arguments from both sides, the forum presided over by Mohammad Ashraf Malik found Indigo guilty.
The DCF later are directed the airlines to pay Rs 30,000 to the complainant as value of missing baggage; Rs 12,000 as compensation for mental agony and harassment and pay Rs 5000 as litigation charges.
The DCF further said that the order shall be complied within one month from the date of receipt of its certified copy, failing which, the amounts shall carry interest at the rate of 12 percent from the date of default till actual payment/realization.